How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours (9:00 am to 5:00 pm, Eastern Time, Monday through Friday). For the fastest response, please contact us using the "Contact" link at the top of the site, rather than emailing us directly. This insures we have all the pertinent information about you during each contact, such as your name and account number.
We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS and USPS so that your order can be shipped to you.
How long does shipping take?
UPS ground please allow 7-10 business days
USPS please allow 7-10 business days
UPS 2-Day Air please allow up to 2-4 business days
USPS AirMail please allow 7-10 business days
Do you ship internationally?
No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses. Additional shipping charges apply to APO/FPO addresses.
How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.
You can also view your tracking numbers by clicking on your "Purchase History" link on the left side of the website. Click on the "Track" link for the order you want to track. Please allow 2-3 business days after placing your order for the tracking number to show.
Please note that tracking numbers will only automatically post for UPS orders. USPS Airmail orders will NOT have a tracking number. For USPS orders, please contact us for your tracking number.
If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact" link at the bottom of the website.
It's been two business days...how come I still don't see a tracking number?
Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact" link at the top website.
One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that your customer will get it much faster than they would through UPS Ground (usually around 3-5 business days rather than 7-10). However, the tracking number will not appear in your Purchase History or be emailed to you. Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com
How can I pay for my order?
We accept PayPal, check or money order.
PayPal accounts MUST be verified PayPal accounts or your order will not ship. PayPal e-check orders may not ship until your e-check has cleared, so we highly recommend using Instant PayPal payments. Orders paid by check will be delayed up to one week so we can verify the funds are available in your checking account. Pending PayPal payments may also be delayed until the payment clears.
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact" link .
[A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.]
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service for return authorization before returning merchandise.
Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description
What are the tunes for the musical items?
22534 MUSICAL RED ROSE - FUR ELISE
22770 MUSICAL GLASS CIRCUS - BRAHMS LULLABY
27029 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
27266 MUSICAL JEWELRY BOX - BRAHMS LULLABY
28126 MUSICAL ANGEL - ANGELS WE HAVE HEARD ON HIGH
30270 MUSICAL MOTHER BOOK - AVE MARIA
30271 MUSICAL LOVE BOOK - AMAZING GRACE
31539 MUSICAL CAPE HATTERAS - BRAHMS LULLABY
32183 MUSICAL PORC. ANGEL - AMAZING GRACE
37234 SNOW BUDDIES MUSICAL SNOWGLOBE - LOVE IS HERE TO STAY and YOUR LOVE COMFORTS ME